Customer Service

Table and Chair Rentals Santa Clarita with Twinkle Lights

Superior Customer Services
from A V Party Rentals

A V Party Rentals realizes that it takes more than a good product to do well in the event industry.

It is our goal to go beyond being the company you rented equipment from, but a partner in your special event. That is why we go beyond rental equipment, and offer the many services that are needed to complete your special event. This is what sets A V Party Rentals apart from our competition.

Here are some of the additional services that we offer.
If there is a special application or need that you cannot find here, please let us know.

Professional Delivery Service Delivery and Pick Up, Set-Up and Strike

A V Party Rentals offers delivery and pick up based on location, time frame, and loading and unloading conditions. In most cases, delivery is at least one day prior to event, although more specific time frames are available. Delivery and pick up service is available 7 days a week, 24 hours a day, to insure that we meet your needs, and adhere to your timetable. Prices for items such as tables, chairs, china, and linen do not include the cost for set-up. For an additional fee, we are happy to perform this service for you. Arrangements for set-up and strike must be made in advance of delivery.

Please note that the set-up is included in the cost of canopies, dance floors, staging, and astroturf.

Installation

Basic installation is included in the cost of tenting, staging and dance floors. We can also provide installation for all of our equipment, including lighting, tables and chairs, or any custom installations regarding tenting and staging, for an additional fee. Arrangement for installations must be made in advance.

Computerized Event Drawings & Permits

For large events and functions, A V Party Rentals can draw your event on our computer. This will insure that all equipment fits, and these drawings are supplied to our drivers and installers so that you have peace of mind that your event will be laid out properly. We can supply you with these drawings to let the other event entities (caterer, decorator, florist) know where everything should go.

In addition, A V Party Rentals will be happy to obtain all the necessary permits needed for canopies and tents. We work closely with Fire Prevention, Planning, and Building offices, to insure that your event is safe, as well as successful.

Event Solutions

A V Party Rentals has a large showroom set up with great ideas, and our consultants are here at your disposal. We can help you with problem solving and the strategic planning of your event, while offering cost effective ideas and common sense advice. Our showroom also has an area where all event related businesses are invited to leave their information. So you can find all the event services you need, all under one roof. We can also have a consultant visit you at your event site to help guide you through the planning stages. Please inquire about any restrictions.

Community Discounts

In order to ensure that our community service organizations and charitable organizations put on successful events, A V Party Rentals offers discounts to schools, non-profit organizations, and charity fundraisers.

No Sales Tax on Rentals

A V Party Rentals does not charge sales tax on rentals. When we purchase rental equipment, we pay the sales tax so that you don’t have to. Ask your current rental company if they are charging you tax. This saves you money, it’s like getting a discount on your rentals.

Reservations up to Two Years in Advance

The state of the art computer system used at A V Party Rentals will allow us to make quotes and confirmed reservations up to two years in advance. It will tell us instantly (at the time that you ask for the equipment), whether or not it is available for the requested date.

Custom Tailored Orders

At A V Party Rentals, we don’t want to lock you into packages of equipment you don’t really need. That is why every order is a custom order, only the equipment you want, in the amounts that you need.

On-site management, Event Coordination, Site Schedules & Logistics

For you comfort and peace of mind, A V Party Rentals can supply personnel during all stages of your event. Our trained staff can help you with the planning and coordination of your event. If necessary we will supply an On-Site Management Team, as well as site schedules, vendor schedules, and troubleshooting personnel. It is our goal to ensure that your event is successful, with a minimum amount of stress on you.

Service Area

A V Party Rentals has been seen regularly in almost every area of Los Angeles County, and we are often participating in events in the surrounding counties such as Orange, Ventura, Santa Barbara, Kern, San Bernardino, Riverside, and San Diego counties. We have worked successfully on events as far away as Mammoth Mountain and Yuma, Arizona..

  • We've always been able to provide better service to our clients due to the service A V has provided us - Thank you!
    Holly HavoreRobinson Ranch, Canyon Country
  • The wedding was perfect - the rentals and your assistance a key to the success. I appreciate your help and expertise in helping us make this a beautiful day. Please let (your salesperson) know that her input also contributed to a great event! And the guys who delivered and picked up the tent and other rentals were fabulous. We will definitely send business to you and A V Party Rentals.
    Cybthia FaheyMontrose
  • We are always treated as if we were your most important customer! Whether renting an expo tent or a small 10x10 tent. The service, honesty and friendliness at each and every special event we have makes things run smoothly. Because we can count on you and your staff to get the job done quickly, efficiently and professionally. The benefit we get is peace of mind! You set up the "hardware" for our community events, we cover the rest - It's the perfect relationship!
    Terri BurbankSaugus Speedway, Saugus
  • Dear Staff at A V Party, Thank you to all your staff for always helping make our parties so much fun and successful.  It is great to deal with your crew, from ordering, delivery, and also online.  I appreciate a family owned business that makes customers feel like family too.  Thank you also for your support of the schools and community.  My best to you always.
    Martha KelleyValencia
  • We hired AV Party Rental for our daughter’s 160 guest wedding which we held in our back yard this summer. We couldn’t have more pleased with their service. They delivered on everything that was promised from beginning to end. Their service and all of their employees were pleasant, competent, professional and on-time. Our yard was transformed in a way that surprised and delighted all of us—especially the wedding couple. I would recommend them for any party without any reservation.
    Bonnie & Michael BassinNorthridge
  • For our last event, the delivery of the rentals came a day earlier, which gave us plenty of time to set up. The equipment was exceptionally clean and worked better than expected.
    Rachel CastilloCoca Cola, Sylmar

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